Customer Care

I am glad you are looking at this page!

 

Have any concerns? We are here to HELP and answer your questions related to our Customer Care Services:

 

Shipping 

All of the pieces are handmade and most of the pieces are made to order.

Please allow us approximately 2 weeks for made to order pieces to ship and 1-3 days for in stock pieces once payment is received.

 

Domestic Orders

USPS Priority $8

 

  • Your jewelry will ship packaged in a durable jewelry box inside of a small flat rate box.

  • Your package will have a tracking number and $50.00 worth of insurance.

  • Estimated shipping time of 1-3 business days depending on destination (not guaranteed).

 

International Orders

USPS Priority International $25

 

  • Your jewelry will ship packaged in a durable jewelry box inside of a small flat rate box.

  • Your package will have $200.00 worth of insurance and a tracking number.

  • Estimated shipping time of 6-10 days (not guaranteed).

  • Please note that you are responsible for any customs fees or duty that may be applied to your package.

 

You will receive via email a shipping confirmation from us once your package is in the mail.  

 

If you like to upgrade to Express just let us know at HELLO@MARCELACOLINA.COM and we will be very happy to accomodate you.

 

*Note that upgrading shipping options does not affect the creation time, just the delivery time once it is shipped.

 

We love to accommodate your needs so if you want your jewels sooner than the 10-15 days standard time please let us know, we do have some rush options!

 

All jewels come beautifully packed in an eco-friendly box (brown recycled paper)  with tissue paper and ribbon. If you would like to add a personalized note I am happy to include that free of charge.

 

Refunds and Exchanges

If for some reason you are not 100% happy with your MCJ, please contact me at HELLO@MARCELACOLINA.COM and let me know why and what I can do to resolve the issue.

 

We do accept returns/exchanges for in stock jewels within 10 days of the item ship date as long as the item is in its original condition (with no signs of wear or use).

All jewels come in a beautiful recycable box and are carefully packaged to ensure safe arrival.  

 

Custom orders are non-returnable/exchangeable. 

 

*Keep in mind shipping charges are not refundable and are buyers' responsibility. 

 

Please contact me before returning to get further instructions.  

 

Custom 

We will love to work with you in creating your one of a kind custom pieces. Remember though that it is a process and takes some time to make it happen. 

 

A deposit of 50% of the cost of the project will be required before I can start working on your custom piece.  This deposit will be applied to the total cost of the finished piece. 

Please note that all custom pieces and deposits for design services are non-refundable.

 

Payment

We do accept all major credit cards through PayPal for payment. Sales tax of 6% applies to orders shipping to the state of Florida.

 

Repairs 

We stand behind our craftsmanship and we provide repairs for up to six months after purchase, you are responsible for shipping expenses.  After the six month time period there will be a repair charge. 

 

Caring tips for your jewels

The more you wear your silver jewels the less tarnished they will get and with time they get a beautiful natural patina! 

 

  • Make sure your jewels are the last things you put on... after make-up, lotions, perfumes, etc.

  • When not wearing your jewels store it in an airtight Ziploc bag to help slow the tarnishing process. 

  • If your jewels have an oxidized patina DO NOT use a polishing cloth, silver cleaner, etc.  

  • There is no need to clean oxidized silver, it will just take off the blackened finish.

  • If your jewels have pearls or gems you can shine it up using a soft cloth like flannel.

 

 Thank you so much for shopping with us!  We hope you love and enjoy your jewel for many years to come!

 

It is our desire to establish a deep relationship based on trust and caring, so you can buy confidently, knowing that you will receive truly unique, heirloom quality jewels.